Freshdesk Acquires Bangalore Based Chat Startup

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Social chat application startup Chatimity has announced that it is joining Freshdesk.  Founded in 2011 by former Google employees Tarkeshwar Thakur and Aravind Murthy, Chatimity had about three million users before it closed down in June. Its multipurpose artificial intelligence-based chatbot, MITI made casual chat, conducted games and kept users hooked. Chatimity also built chatbots specialising in areas such as travel and e-commerce.

Freshdesk is a cloud based customer support platform based in San Bruno, California with offices in London, Sydney and Chennai. It was founded by Girish Mathrubootham and Shan Krishnasamy in 2010. At present, the company has 800 employees and more than 80,000 customers. This is its sixth acquisition in just over a year and the second in the chat space. In December, 2015, it had acquired Konotor, which helped businesses chat with their consumers within apps.

The size and terms of the deal have not been disclosed but it is reported to be a cash-cum-equity deal. The seven-member Chatimity team has joined Freshdesk at Chennai, where they will work towards enhancing the company’s live chat offerings.

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